Refund Policy

Refund Policy

We are dedicated to providing high-quality products to our customers. However, we understand that preferences may vary. Please review our Refund Policy below:

No Exchange, No Return, No Refund on Dislike Basis
We do not accept exchanges, returns, or refunds based solely on personal preferences or dislike of the product.

Reporting Damage or Missing Items
If you receive a damaged item, the wrong product, or notice any missing items, please report the issue within 24 hours of receiving your parcel.

• A 360-degree unboxing video is required as evidence.
• The video must clearly show the issue without any pauses or cuts.

Refund for Accepted Claims
If we accept your claim after reviewing the video and confirm damages or missing items, a refund will be credited to your original payment method within 5-7 working days.
In case of replacement, the new product will be delivered within 5-7 working days

About SB Online Store
SB Online Store, owned by Mr.A BASHEER AHAMED, is committed to ensuring customer satisfaction while adhering to the above refund and replacement policies.

We appreciate your understanding and cooperation in following these guidelines, which help us serve you better.